Last Updated: October 2025
This Privacy Policy describes how Keyra ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use our AI phone receptionist services, including our website at keyra.io, our applications, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have questions about this Privacy Policy, please contact us at our contact page.
We collect information that you provide directly to us when you:
When you use our Services, we automatically collect certain information about your device and usage:
We may receive information about you from third-party services that we use to provide our Services:
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share your information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
We may share your information with your explicit consent or at your direction.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies.
Depending on your location, you may have certain rights regarding your personal information:
You can access and update most of your personal information through your account settings on our Services. You can update your account information, business information, and service configuration at any time.
You can request deletion of your account and associated data by contacting us. We will delete your account and personal information, subject to any legal obligations we may have to retain certain information. Note that some information may remain in our backup systems for a limited period, and we may retain certain information as required by law or for legitimate business purposes.
You can export your call data, transcripts, and other information through your account dashboard. You can download call recordings, transcripts, and contact information in formats we support.
You can opt out of promotional communications by following the unsubscribe instructions in those communications or by contacting us. Please note that even if you opt out, we may still send you transactional or service-related communications, such as account updates, service notifications, and important information about your subscription.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
To exercise these rights, please contact us through our contact page.
We use cookies and similar tracking technologies to collect and store information about your preferences and usage of our Services. Cookies are small data files stored on your device that help us provide and improve our Services.
We use cookies for the following purposes:
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Services may not function properly.
Our Services include the creation of audio recordings and transcripts of calls between callers to your business and your AI assistant. These recordings and transcripts are created:
Important: Call recording and monitoring practices are subject to various federal, state, and local laws. You are solely responsible for ensuring that your use of call recording features complies with applicable laws, including two-party consent laws, one-party consent laws, and any applicable notice requirements in your jurisdiction. You must obtain all necessary consents from callers before using our call recording features. Keyra is not responsible for your compliance with call recording laws.
You can access, review, and delete call recordings and transcripts through your account dashboard. We retain call recordings and transcripts in accordance with our data retention policies and your account settings.
Our Services integrate with and rely on third-party services. These services have their own privacy policies and terms of service. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies:
Keyra is owned and operated in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country.
By using our Services, you consent to the transfer of your information to the United States and other countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable data protection laws.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.
Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
We may update our Privacy Policy from time to time. We will notify you of any material changes by:
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to your inquiry within a reasonable timeframe.